Where does the equipment come from?
Any asset owner within the community can provide the equipment if they would like to hire it own. AgriShare promotes the commercial utilization of assets within the community.
What are the payment options?
AgriShare only handles payment through the ecocash mobile money platform. When other payment options are created, users will be notified
Can I access credit for the performance of a service using Agrishare?
No. Agrishare is payment upfront service which seeks to protect both the asset owner and the farmer.
What happens if an asset breaks down when performing a service on my behalf?
The responsibility of maintaining the asset is solely on the asset owner which includes breakdowns. The asset owner is entitled though to the transportation costs and costs relating to the production that had been done before the breakdown. Agrishare customer service will facilitate a proportional refund in the event that the asset can no longer deliver the service.
If I choose to cancel my booking, do I get my money back?
Yes, a refund will be initiated however a penalty fee will be deducted.
If Network goes before I confirm performance of the service, what do I do?
You can contact the Agrishare customer services numbers:
In Zimbabwe, please contact us via 0773878939.
If in Uganda, please contact us via 0709 740141 or 0770 962656 or email us via firstname.lastname@example.org.
In Malawi, please contact us via 0999 643164 or email us via email@example.com.
How do I know my money is safe in the Agrishare wallet?
Agrishare is wholly owned by Welthungerhilfe, a German NGO which has a Memorandum of Understanding with the Government of Zimbabwe. The user of Agrishare can directly approach any Welthungerhilfe office in the event that they pay into Agrishare and no service is delivered.
Is there insurance for my asset in the event that it breaks down delivering a service.
No. The maintenance and repair of equipment is solely the responsibility of the owner.
Am I charged for advertising my equipment on the Agrishare platform.
The Agrishare platform allows asset owners to upload their equipment for hire for free.
If a client lies on the exact location they want the service to be performed what remedy do I have.
Please call customer service on 0773878939.
If the local political leaders ask me to perform a service in a particular area despite an Agrishare booking, can I cancel the booking.
Cancelling a booking but will attract a cancellation fee regardless of the circumstances that led to it.
When I supply the equipment, after how long should I expect payment?
Upon completion and delivery of the service, the payment should not take more than 72 hours.
If a farmer hiring cancels the booking, do I get a fuel refund if I had already set off my farm.
Yes, you will be compensated in proportion to the distance you had travelled to perform the service.
If I choose to temporarily withdraw my service from the platform, will I be penalized. When I want to rejoin will I be charged.
There is no penalty for withdrawing the service as long as they are no outstanding bookings.
Who is behind Agrishare?
Welthungerhilfe a German Development Non-Governmental Organization is behind the Agrishare innovation.